Frequently Asked Questions
Everything you need to know about shopping with English Factory.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within the continental US usually takes 3-7 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I know which size to order?
Each product page features a detailed size guide. Our garments generally follow standard US contemporary sizing, but we provide specific measurements for bust, waist, and length to help you find the perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Shop Pay for a faster checkout experience.
Can I modify or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only accommodate changes or cancellations within 60 minutes of order placement. Please contact our support team immediately for assistance.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and the weight of your order.