Returns & Exchanges
We want you to love your English Factory pieces, which is why we offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that items marked as Final Sale are not eligible for return or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging, ensuring all designer tags and labels remain intact to qualify for a full refund.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, please allow 5-10 business days for the credit to appear on your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing